Welcome Stephanie! “Customer Success Onboarding Coach” is such a great title!
Introduce Yourself!
Hi Jessica, so glad you could make it. It’s great to have people from every different location and sector and (if you go with Matthew Syed’s “Rebel Ideas” book) combining ideas across boundaries really drives innovation. Are you looking out for anything specific, I’d love to know!
Hi Lauren - Welcome, and Yes “keeping their customers engaged during these difficult times” is right up there! Spoiler alert - we look at exactly that (and more)! Enjoy your chosen sessions!
Hi Richard - Welcome. Full disclosure: the transition to subscription model for Creative Cloud worked beautifully for my company, so I’m your advocate right here! Tell us what you’re looking for from the Conference, if you have a moment
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Hi Derick - Welcome from distant London, UK! Glad you can make it. What would you look for from the conference? We’d love to hear!
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Hi all, Harri Carroll, Head of Customer Success (UKIMEA), at Snow Software.
I’ll be joining the conference from Bracknell in the UK, around 27 miles West of London.
I’m hoping to hear some thought leadership on Customer Success and also very interested in networking with anyone around Net Promoter Score best practise - get in touch!
Any content around enhancing Voice of the Customer programmes and innovative ideas around engaging with advocates remotely, would be well received.
Looking forward to some great sessions and speakers tomorrow!
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Hey Brendan - Welcome to the conference. Appruvo’s testimonial management solution is a neat piece of the puzzle. What would you look for from the conf sessions to really put Appruvo on superdrive?
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Hi Harri - Thank you so much for your post, and Welcome! If you click on the session tiles you will see short summaries to help you choose, and feel free to post your questions, of course.
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Hi Henrik - Great to have you on board, welcome! It’s very cool to have people from all sectors and locations, and I trust ideas spring at you from every angle. Do you have specific areas in mind? Choose the sessions and get those questions answered – and if not, use the live chat to ask the speakers in real time
Hi Sarah in Chilly Indiana, Welcome! (I can talk, I’m in Rainy London!) It’s great to see your title and company, thank you. Unlike the weather, the VoC topic is hot, I think. Get your questions ready for the live chats with speakers, and I trust you enjoy the conf!
Hi Sue - Welcome! And did I read your LinkedIn profile correctly: 2,391 followers? Wowsers! I’m fascinated to know more about what you’re looking for…
Great to have you join Kaelie! ps thanks for connecting on Linkedin
Hey Gemma - Great to see you, and Welcome! Knowing you, I’m guessing you’re already right up to speed with planning your sessions and have questions ready to roll in the live chat sessions! Let us know what you’re looking for!
Hi Harri. Welcome! Do register for Christina Koswmoswki’s session on customer success at Slack - and also Richard Owen at OCX on voice of the customer…And if you like what you hear, do post on Linkedin and Twitter! 
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Hi Liane. Thanks for joining!
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Good to see you James!
Hi Jessica. Great to have you join - and representing our publisher, Wiley! Do register for the Customer advocacy with Claire Grove at ServiceNow - and Customer Engagement with Cristina Melluzzi & Emma Roffey from Cisco. Look forward to getting your thoughts on those
Toby - I love London. My daughter studied abroad in Winchester in 2018 and we visited her while she was there. Our company also has our international office in London and I have lovely teammates there. I’m continuing to learn about building community and using the Voice of the Customer in more ways than we are currently. Always room for improvement and working smarter, not harder.
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Hello everyone, I’m Tamara McMillen, Principal and Growth Specialist at Hg joining from the UK. I’m looking forward to hearing the latest in thought leadership in customer centricity, and best practices for curating a customer first culture which delivers consistent business growth.
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